Returns Policy

We are happy to provide a refund for any unwanted items or items bought in error that are returned to us within 14 days of purchase, providing the packaging is unopened and the goods are in resalable condition.

Software that has been opened, Printer Cartridges, Toners and Other Consumables will not be accepted for returns. Returns of items with damage to any bar-code, serial number or identification number will not be accepted. All cost relating to the return of items, including courier cost, shall be payable by the Customer. Handling fee on returns may be charged by Redefine IT Online.

Please return the goods to:

Redefine IT Online Online
1768 Essenwood Crescent

Please ensure that you include your name, full billing address including postcode, order number and a contact telephone number inside the package.

Upon receipt of your goods we will process your refund.