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Frequently Asked Questions
Q: How can I order?
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
Q: What payment methods can I use?
A: You can pay for your goods via EFT or use all the major credit cards. If you are a customer with established customer relationship with Redefine IT Online. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact orders@redefineitonline.co.za and notify us.Q: How do I create an account?
A: Go to this page https://redefineitonline.co.za/my-account/ and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notifiedQ: How can I retrieve my password?
 A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.Q: What are your shipping times?
A: Shipping time will be confirmed on the order confirmation document.| Johannesburg, Pretoria, Kempton Park, Midrand | 1-3 working days |
| Cape Town, Durban, Eastern Cape | 2-4 working days |
| Outlying Areas | 3-5 working days |